Our Shipping Policy

General Shipping Services
We use FedEx ground, FedEx Express and postal services for processing all US domestic shipments. 

For regular standard shipping services, we use FedEx ground and USPS priority mail shipping.  Unless customers specify the favorite regular shipping service, the ground track shipping option of using USPS priority mail or FedEx ground will be subject to our best discretion.

We also ship international orders via either USPS Priority Mail International or FedEx International Economy services. Unless foreign customers specify the preferred shipping service, the international shipping option of using US post or FedEx will be subject to our best discretion.

Daily Express Shipping Cut-Off Time
For all domestic express/overnight shipping services, our daily shipping cut-off time is 1:00 PM (PST).
After 1:00pm, all orders with express shipping requests will be processed on the next business day and we do not process shipments over the weekends. 

If the buyer's billing address does not match with the credit cardís issuing bankís record or the shipping address is different than the billing address of the credit card, the online purchase will be subject to further verification, which will cause our delay in processing the order. 

Change / Cancellation Of Shipment 
Customers may make a change or cancel order as long as the order has not yet been shipped. Please contact us by phone immediately during our normal business hours to make any changes or to cancel orders. Please do not request a change or cancellation via email as we may not receive it in time or your email may simply do not come through to us. If your order has been shipped out, you will have to wait until you receive the package and contact us to get the return authorization number before return. As we process the orders with great care and concern accordingly to the customers' requirements and specifications. In return, we would like the customer to treat the purchases seriously. 

Ground Shipping Services
Typically packages weight under 1 pound are shipped via US Priority Mail and heavier items are shipped via FedEx Ground unless specified by customers. Unless customers specify the favorite regular shipping service, the ground track shipping option of using US post or FedEx ground will be subject to our best discretion.

U.S. Non-contiguous Orders
Regular shipping to non-contiguous U.S. territories are processed via USPS priority mail services. This includes Alaska, Hawaii, APO, FPO, Puerto Rico, U.S. Virgin Islands, American Samoa, Federated States of Micronesia, Guam, Marshall Islands, Northern Mariana Islands and Palau. 
 

International Shipping Services
International shipments to all foreign countries could be processed via either USPS Priority Mail International or FedEx Express. 

Unless customers specify the favorite shipping service, the international shipping option of using US post or FedEx will be subject to our best discretion. 

The typical transit time for USPS Priority Mail International shipments varies depending on countries, no guaranteed time from US customs to the local customs. The transmit time for FedEx shipping is estimated to be about 1 week. 

Duties and Taxes For International Orders
The possible import duties, taxes, and brokerage fees for international shipments are NOT included in the product price or shipping cost. It is the international buyer's responsibility as we are only charging the transportation fee for the packages. Those charges, if incurred, will be collected upon delivery by the freight carriers on behalf of each country's customs office. 

Express Shipping Services
We use FedEx as our main express carrier for all domestic orders with express shipping requests and they provide the following services:
  • FedEx Priority Overnight for next day delivery.
  • FedEx 2Day for guaranteed delivery within 2 business days.
  • FedEx Express Saver for guaranteed delivery within 3 business days
USPS Priority Mail - Estimated Transit Time
The United States Postal Service provides Priority Mail shipping as a speedy solution to get packages across the country in 2 to 3 days. However US postal shipments are not time-guaranteed services like commercial carriers such as FedEx.

FedEx Ground - Estimated Transit Time
FedEx Ground has sophisticated tracking capabilities and your package will be scanned at many transit points throughout its route to your destination. FedEx does not deliver to PO Boxes.

FedEx 2-Day - Estimated Transit Time
Most packages will arrive in 2 days but transit time starts when your package leaves our facility. See the above "Shipping Details" for more information about processing time.



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