Home > Warranty / Return/ Privacy Policy
Warranty / Return/ Privacy Policy
Product Warranty Period
- All of our products are covered with 30-day
money back guarantee and 6-month warranty
unless specified otherwise.
General Return Policy
- Return for refund ?
- All returns for refund and exchange requests must be
authorized and received within 30 days from the date of delivery. Users are responsible for contacting us
to obtain a RMA number issued first before return.
- Returns received after 30 days but within 45 days
from date of delivery there will be 15% restocking fee applied to the refund.
- Products sold over 45 days from date of
delivery can not be returned for refund or exchange.
- All
returned packages for refunds must be returned as “new” with
the original retail boxes and all accessories contained in their original
packing. Items
returned without the complete accessories included will be accessed for a
fee and deducted from the refund.
- Buyers shall return back units at their own expenses if refund or replacement
services requested.
- Any Restocking Fee ?
- If you follow our 30-day money back
guarantee above by sending back the product within 30 days from date of
delivery, there will be NO Restocking Fee at all.
- For return received after 30 days but within 45 days
from date of delivery
there will be 15% restocking fee applied to the refund.
- Items
returned without the complete accessories included will be accessed for a
fee and deducted from the refund.
- No Refund ?
- No refund or exchange requests after 45 days from the date of delivery.
- No refund for return packages with
physical damages or items being defaced. Any physical damages,
scratches, etc made to the products are not refundable.
- No refund if products were returned with RMA
number authorized.
- Shipping charge refundable ?
- Shipping is not refundable.
- Do You Offer Return Shipping Label ?
- We do NOT offer return shipping label if
item is claimed to be defective or dead on arrival. For item claimed to
be defective/DOA, buyers must return item to us at their own cost first.
Once we receive the item, our tech will inspect and test the item. If
the item is found defective as described due to the manufacturing
defects, we may reimburse the buyer's original shipping charge paid for
the online purchase.
- Do You Cross Ship ?
- We do not cross-ship any items. If you do
have a defective item, and it is eligible for a refund, you can get an
RMA for a refund on that item. Separate from that, you can re-order the
item on the website. You will receive the refund for the defective item
once we process the RMA.
- How Long For Refund To Be Issued ?
- All return packages will be inspected
and tested by our tech desk first before submitting to the accounting
department for process, which may take 5 to 10 business days to complete
the process.
- Refunds
will be credited to the credit card used for the purchase. If the
payment was made by check, a check will be issued to the customer.
Orders paid by PayPal will be refunded through PayPal.
Replacement
Services
- Warranty Service Period ?
- Return for replacement/repair service is
available within 180 days of
purchase.
- Buyers shall return back units at their own expenses if
repair/ replacement
services are requested.
- Buyers will be charged for return shipping
and handling fee after repair/ replacement services are rendered.
-
Return Shipping ?
Our
technicians will inspect all items returned for replacement requests.
- If returned products are
found defective, we will send out the the replacement unit to customers
free of charge.
- If
the retuned product is found in working order, we will return the same
item received. And buyers will be charged for return shipping and handling
fee after repair/ replacement services are rendered.