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Warranty / Return/ Privacy Policy

Product Warranty Period

  • All of our products are covered with 30-day money back guarantee and 6-month warranty unless specified otherwise.

General Return Policy

  • All returns for refund and exchange requests must contact us to obtain a RMA number issued first before return.
  • All returned packages for refunds must be returned with the original accessories included. Items returned without the complete accessories included will be accessed for a fee and deducted from the refund.
  • Buyers shall return back units at their own expenses.
     
  • Any Restocking Fee ?
    • If you send back the product within 30 days from date of delivery, there will be no restocking fee.
    • For return received after 45 days from date of delivery there will be 20% restocking fee applied to the refund.
    • Items returned without the complete accessories included will be accessed for a fee and deducted from the refund.
       
  • No Refund ?
    • No refund or exchange requests after 45 days from the date of delivery. 
    • No refund for return packages with physical damages or items being defaced.
    • No refund if products were returned without RMA number authorized.
       
  • Shipping Charge Refundable ?
    • Shipping is not refundable
       
  • Do You Offer Return Shipping Label ?
    • We do NOT offer return shipping label if item is claimed to be defective or dead on arrival. For item claimed to be defective/DOA, buyers must return item to us at their own cost first. Once we receive the item, our tech will inspect and test the item. If the item is found defective as described due to the manufacturing defects, we may reimburse the buyer's original shipping charge paid for the online purchase. 
Replacement Services
  • Warranty Service Period ?
    • Return for replacement/repair service is available within 180 days of purchase.
    • Buyers shall return back units at their own expenses if repair/ replacement services are requested.
    • Buyers will be charged for return shipping and handling fee after repair/ replacement services are rendered.